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STORE POLICY

Shipping Policy

PRIVACY POLICY

umbralCollective Privacy Policy
Last updated May 1, 2025

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This Privacy Policy describes how and when umbralCollective (“we,” “us,” “our”) collects, uses, and shares information when you purchase an item from umbralcollective.com, contact us, or otherwise interact with our services.

By purchasing from umbralCollective or otherwise interacting with us, you confirm that you have read, understood, and agree to be bound by all of the terms of this Privacy Policy. If you do not agree, please discontinue use of our services immediately.

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by revising the date at the top of this page.

This Privacy Policy does not apply to the privacy practices of third parties that we do not control. When you access third-party services (for example, payment processors or marketing platforms), you should review their privacy policies directly.

Information We Collect

To fulfill your orders, you provide us with certain information (via our website or approved payment gateways), such as:

  • Contact details: name, email address, postal address

  • Payment information: billing address, payment method details

  • Order details: products selected, sizes, quantities, customizations

You may also choose to provide additional information if you contact us directly (for example, to ask a question or request support).

How We Use Your Information

We collect, use, and share your information in the following lawful ways:

  1. Order fulfillment and customer support.
    We use your information to process and ship your orders, manage returns or exchanges, handle disputes, and respond to your inquiries.

  2. Marketing and communications.
    With your affirmative consent, we may send you newsletters, promotions, or other updates. You can opt out at any time by using the unsubscribe link or contacting us directly.

  3. Legal and regulatory compliance.
    When required by law (for example, for tax or accounting purposes), we may retain or disclose information to comply with legal obligations or court orders.

  4. Business operations and improvement.
    We may use your information for our legitimate business interests—such as enhancing our website, analyzing consumer behavior, personalizing your experience, and preventing fraud—provided that those interests do not override your rights or interests.

Information Sharing and Disclosure

We share personal information only when necessary and under strict conditions:

  • Service providers. We engage trusted third parties (e.g., payment processors, shipping carriers, email platforms) to perform essential services. We share only the information necessary to deliver those services.

  • Business transfers. In the event of a sale, merger, or reorganization of our business, personal information may be transferred as part of the transaction, subject to applicable law.

  • Legal compliance and protection. We may disclose information if we believe it is reasonably necessary to respond to legal processes, enforce our agreements, prevent fraud or other illegal activity, or protect the rights and safety of our customers or others.

Data Retention

We retain your personal information only as long as necessary to provide our services and fulfill legal, tax, or accounting obligations. Generally, we keep data for up to five (5) years unless a longer retention period is required or permitted by law.

International Transfers

Your information may be stored and processed in countries other than your own, including jurisdictions with different data protection laws. When doing so, we ensure that appropriate safeguards (such as standard contractual clauses or certifications) are in place to protect your data.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

  • Access. Request a copy of the data we hold about you.

  • Correction or deletion. Ask us to update or remove your personal information, subject to legal exceptions.

  • Restriction. Request that we limit how we process your data.

  • Objection. Object to our processing of your data for certain purposes, including direct marketing.

  • Complaint. If you are located in the EU, you may lodge a complaint with your local data protection authority.

To exercise any of these rights, please contact us using the details below.

Contact Us

For questions or concerns about this Privacy Policy or our data practices, please email us at:
artbyhensan@gmail.com

Returns Policy

RETURNS POLICY

I’m a return policy section. I’m a great place to let your customers know what to do in case they’ve changed their mind about their purchase, or if they’re dissatisfied with a product. Having a straightforward refund or exchange policy is a great way to build trust and reassure your customers that they can buy with confidence.

 

I'm the second paragraph in your Return & Exchange policy. Click here to add your own text and edit me. It’s easy. Just click “Edit Text” or double click me to add details about your policy and make changes to the font. I’m a great place for you to tell a story and let your users know a little more about you. 

Payment Methods

PAYMENT METHODS

Credit / Debit Cards
PAYPAL

Offline Payments

FAQ'S

FAQ'S

  • Why do FAQs matter?
    FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience.
  • What is an FAQ section?
    An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".
  • Where can I add my FAQs?
    FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.
  • How do I add a new question & answer?
    To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
  • How do I edit or remove the 'Frequently Asked Questions' title?
    You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
  • Can I insert an image, video, or GIF in my FAQ?
    Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
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